Frequently Asked Questions

Everything you need to know about shopping with itel Nigeria.

How long does shipping take within Nigeria?

Delivery typically takes 2-4 business days for orders within Lagos and 5-7 business days for other states across Nigeria.

What payment methods do you accept?

We accept various secure payment options including credit/debit cards (Visa, Mastercard, Verve), bank transfers, and mobile money via our secure payment gateway.

Do itel products come with a warranty?

Yes, all itel smartphones and electronics come with a standard 12-month manufacturer warranty. Support is available through Carlcare service centers nationwide.

What is your return policy?

You can return an item within 7 days of delivery if it is defective, damaged, or significantly different from what was ordered, provided it is in its original packaging.

How can I track my order?

Once your order is dispatched, you will receive an email and SMS containing a tracking number and a link to our courier partner's tracking portal.

Are the products on this site authentic?

Absolutely. This is the official itel Nigeria e-commerce store, and all products sold here are 100% genuine and sourced directly from our factories.